Exchanges & Returns
We are happy to exchange or refund products that are returned to us in perfect condition within 30 days. Please email us at email@example.com to arrange your return.
We currently offer free returns from the UK via Collect+. Simply choose your local Collect+ store in from over 5500 locations to drop your parcel off, to find yours please click here. Contact us to advise us you would like to return your item and your returns label will be sent to you via email. Print off your returns label and send back to us - its that simple.
Free returns labels for will be valid for 14 days from the date of issue. Upon expiration, if the customer still wishes to return the goods, they are liable for the postage cost.
Please note that international unwanted returns are the responsibility of the purchaser to return at their cost to our UK warehouse.
We will offer a refund or exchange on an unworn, undamaged item within 30 days of it being received by you. All returned products must be sent together with the delivery note, original packaging and with tags still attached to the product in the original manner.
All items must be safely and suitably packaged to avoid damage whilst in transit. We will accept no liability for items being damaged before they are delivered to us. Please ensure you use appropriate packaging material in terms of size and strength. For overseas customers we recommend that you return items by a recorded or tracked delivery service to ensure safe arrival. All goods remain the responsibility of the purchaser until we receive them.
Refunds will be made to the credit or debit card used to purchase the item(s) in accordance with these terms and conditions, and the time it takes to process your refund will depend entirely on your nominated bank/card issuer, from which the purchase was made.
If you return an item to us because it is faulty, we will reimburse you the postage paid, both at the time of purchasing and returning the item to us. (this does not affect your statutory rights).
If you are returning an item because it is unsuitable, we shall only refund the cost of the returned item; you will be liable for the postage paid when purchasing the item. If you have placed your order for international delivery, you will be liable for the shipping paid when both purchasing and returning the item to us.
Once you have placed your order with GymTote, the title of goods passes to you and therefore you are liable for your order and must first accept delivery to be able to return, cancel or amend your order. We are happy to make any amends to your order once you have successfully taken delivery of your parcel. We do not, however, accept any liability for packages that are not accepted by you at the point of delivery. We will be unable to refund items that you do not accept delivery for and you will be liable for the cost of the item delivered as well as any costs incurred in this item being returned to us. Please liaise with the delivery service provider directly should you wish to arrange re delivery or amend a delivery date / option.
Your right to cancel
Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods. This 14 day period is the time you have to decide whether to cancel, you then have a further 14 days to actually send the goods back.
Order cancellations must be made in writing to Customer Services at firstname.lastname@example.org and advise us of your intention to cancel. Please quote your order number. In this case, we will provide a full refund of the cost of the item, but you must return the cancelled items to us at your cost. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost.
Refunding the cost of delivery We are obliged to refund the basic delivery cost of getting the goods to you in the first place, so if you opted for an enhanced service eg next day delivery, we will only refund the basic cost of a standard delivery service.