FAQ's - What is your returns policy?
We are happy to exchange or refund products that are returned to us in perfect condition within 30 days. Please email us at email@example.com to arrange your return.
We currently offer free returns from the UK via Collect+. Simply choose your local Collect+ store in from over 5500 locations to drop your parcel off, to find yours please click here. Contact us to advise us you would like to return your item and your returns label will be sent to you via email. Print off your returns label and send back to us - its that simple. Returns labels are valid for 14 days from the date of issue.
We will offer a refund or exchange on an unworn, undamaged item within 30 days of it being received by you. All returned products must be sent together with the delivery note, original packaging and with tags still attached to the product in the original manner.
All items must be safely and suitably packaged to avoid damage whilst in transit. We will accept no liability for items being damaged before they are delivered to us. Please ensure you use appropriate packaging material in terms of size and strength. For overseas customers we recommend that you return items by a recorded or tracked delivery service to ensure safe arrival. All goods remain the responsibility of the purchaser until we receive them.
Refunds will be made to the credit or debit card used to purchase the item(s) in accordance with these terms and conditions, and the time it takes to process your refund will depend entirely on your nominated bank/card issuer, from which the purchase was made.
If you return an item to us because it is faulty, we will reimburse you the postage paid, both at the time of purchasing and returning the item to us. (this does not affect your statutory rights).
If you are returning an item because it is unsuitable, we shall only refund the cost of the returned item; you will be liable for the postage paid when purchasing the item. If you have placed your order for international delivery, you will be liable for the shipping paid when both purchasing and returning the item to us.